Contatti e Customer Care

CUSTOMER CARE - COMPLAINTS, REFUNDS, AND SUGGESTIONS

Tangenziale di Napoli places great importance on complaints, reports, and suggestions, considering them as key indicators for:

• Identifying critical issues
• Implementing corrective actions
• Launching improvement projects
• Restoring customer trust

How to Submit a Complaint

Complaints can be sent via one of the following channels:

• Online Form: Fill out the reports and complaints form available on the website: (Modulo Ascolto Clienti Editabile)
• Contact & Customer Care Email:
  
  • info@tangenzialedinapoli.it
  • PEC: tangenzialedinapoli@pec.tangenzialedinapoli.it

Required Information for a Complaint to Be Accepted A valid complaint must include: User details (name, surname, contact information). If submitted by a representative, a proxy authorization and a copy of the user’s ID must be attached.

Trip details (exit station, date, time range, vehicle license plate) or a copy of the toll payment receipt.

Description of the inconsistency in the service compared to European, national, regulatory standards, or the Service Charter (if applicable).

If any of these elements are missing, the complaint will be deemed inadmissible, and the user will be informed of the possibility to resubmit a complete request.

Dispute Resolution

If the response received is deemed unsatisfactory, users may initiate a non-judicial dispute resolution process. For more details, visit Conciliation & Mediation