Service Quality Indicators

The service quality indicators, applicable to all highway concessionaires, have been established based on Directive No. 102/2009 issued by the Minister of Infrastructure and Transport, in coordination with the General Directorate for the Supervision of Highway Concessionaires.

Basic Factor		Unit of measure	Standard of reference
TRAVEL SAFETY	Notice period for communications via ordinances relating to cosntruction sites lasting > 5 days	Notice time (h) in 85% of cases	24 hours
REGULARITY(*)	State of horizontal road markings (retroflection)	(RL) Retroflection (mcd lx m-2)	100 RL
COMFORT	Service Areas Srvices, number of checks per month on at least 80% of the areas. With 1 check per month on 100% of the areas	No of checks/months	2
SERVICES FOR DISABLED TRAVELLERS	Service Areas Services, number of check per month on at least 90% of the areas. With 1 check per month on 100% of the areas	No. of check/months	2
INFORMATION FOR USERS	Response time to proposals and complaints via email to the address: info@tangenzialedinapoli.it	Response time (days) in 85% of cases	10 working days

For the year 2024, the established quality standards have been met.

(*)

The data refers exclusively to measurements taken on the roadway along the continuous right-hand margin line. Tunnel sections, service areas, ancillary areas, and construction zones are not included in the assessment. Compliance with the standard is verified on 90% of the evaluated sections, covering a minimum of 20 km, in accordance with the Unified Concession Agreement, excluding the winter operations period.